How to be happy.
We want to keep you happy, healthy and compassionate.
We are glad that we are in strong and caring community. We make ourselves useful by being there for you when you need us. We feel privileged to care for you.
Our journey started in 2013 when we realized there was a healthcare desert in the middle of Aurora. We started in what is designated as Health Professional Shortage Area (HPSA).
The problems faced by patients in HPSA are multi factorial. There is serious inequity not just in health, but in mental health, social and financial support.
With serious constraint on our time and resources we still are available for you but with following expectations. This is mostly because we love this community. We have a professional care giver team that puts patients first and we have built systems and processes to provide highest quality care at extremely affordable prices.
Patients must fill all the paperwork online.
We want to spend most of the times with you and not on shuffling papers. So, we built this system of automated check in and check out. We request every patient to check in at least six hours before the appointment. If you do not check in, we may cancel your appointment without any prior notice.
Patients must keep a credit card on file.
We also have a credit card on file policy for all patients who are not on medical assistance. The card on file is automatically charged when the bill is due. Before we generate the bill, we send a claim to the insurance and we bill you only after the insurance has adjudicated the claim and determined your responsibility.
Pain management is not our specialty.
Pain management is a complex specialty which can only be done by physicians who are board certified in pain management. Our office only has extenders. We do not do pain management. We do not dispense medications where none are necessary.
We do not play referee in your care provider's decisions.
We also do not interfere in provider's judgement on your treatment plan. Please do not ask us to be a referee. Providers know what is best for you. If you disagree with their plan, please ask for a second opinion. We will gladly give you a referral.
We want paperwork limited to our patients.
We also do not do disability paperwork for new patient in the first year we have seen them. Before we determine disability, we need at least one year of care to ascertain exact nature of interventions needed. Please do not make appointments only to request disability paperwork when you already have another provider taking care of you.
Our patients must check-in online.
Our system automatically sends reminders to check in one day before your appointment. You can check in for your appointment up to six hours in advance. If you have not checked-in your appointment slot will be given to wait listed patients.
Our patients must pay bills when they are due.
Our system automatically sends bills when the bill is generated and charges the credit card on file, In the event you do not want put credit card on file, you can pay your entire bill before the service and file your own claim with the insurance.
Our patients must be in our plan
Please know there are too many plans and often plans hide restrictions. We make every attempt to get the plan details before your visit. Please understand booking an appointment does not guarantee that you will be seen. It depends on the plan restrictions on the day of service.
Patient must be able to get same day or next day appointment.
We provide same day or next day appointment from the online calendar.
Patient must be able to call and speak to their provider.
We provide same day or next day appointment from the online calendar. Book a telephonic visit to speak to the provider today.
Patient must not be on hold on the phone.
With nearly 600 pieces of communication (phone, fax, mail, chat, email) our front desk is sometimes not able to respond. In such case, please use secure chat and request the help you need. Please check your secure chat in two business hours for a response.
Patient must be able to review their provider.
Please review your provider from this link. Reviewing elsewhere online may expose your health information and may violate HIPAA law. So we do not respond to online reviews. Also remember you must have a visit to do review. So, if you are satisfied or if you have found any deficiencies ask for a review form to be attached to your visit and fill it. We will make sure your problem is resolved to your satisfaction.
Office must take my insurance
Please review your insurance to understand if there are any limitations on the provider you can use. We accept almost all insurance, Medicare and Colorado Medical Assistance. However insurance companies have restrictions. Even Colorado Medicaid has restrictions on where you can get care. We make every effort to get insurance authorization. If no authorization is provided we call you and ask you to reschedule.
Rates for services must be reasonable and affordable.
Our rates are extremely affordable at or below 50 percent of usual or customary rates! This is due to high amount of automation which we ourselves built. That is why we ask you to finish all the paperwork from your phone/tablet and use secure chat instead of calling our office.
My provider must fill all the medications I want without any hesitation and I do not need any follow-ups.
We follow 1 month, 3 month or 6 month refill policy as is appropriate for your medical condition. Many of the medications have side effects which necessitate closer follow up, lab work and reconciliation. The follow up is entirely decided by your care plan created by your provider. To understand why you need follow ups click here.
Patient must get pain management in the clinic.
We do not do pain management. We also cannot provide controlled substances without close follow-up protocol and referrals. We can give you a referral whenever you need something which is beyond our scope.
Office must accept all the insurance.
We accept most of the insurances, but your plans have restrictions on whom you can see. So, we urge patients to check-in online 6 hours before the appointment. Our online system tells you if your insurance is accepted. At present we accept Aetna, BCBS, Cigna, Humana, United Healthcare and Medicare. For Medicaid, we accept any patient who has been assigned to us. Our Medicaid panel is full for unassigned patients.
Office must not balance bill.
We do not balance bill when insurance has paid us a reasonable reimbursement. We only send bills when insurance says it patient responsibility.
Office Manager must not be greedy.
Office manager works as a volunteer and at times paid $1 as his salary. As you can see, he was paid 92 cents last pay period (see part of pay stub below) Asking your bills to be paid so that office can take care of care givers is not being greedy. Team is altruistic because we feel we are addressing health inequity. We work hard and we try to be nice to everyone. Gandhi and Martin Luther King are our role models. If you want to volunteer, please let us know.