Walgreens Problems.
Many of patients who are on Medical assistance and who use Walgreens are facing a problem.
Walgreens tells the patients that Doctor/PA/NP/New Horizons Primary Care is not authorized by Medicaid to call in prescription.
Problem as explained to us by Walgreens corporate is a training issue at Walgreens.
Providers can be searched based on name, NPI, DEA and Medicaid ID.
Typically prescriptions are sent with provider name. Name search for Medicaid is not working in Walgreens. Walgreens corporate is aware and State of Colorado Medicaid too is aware (Ticket Number 1319139 has been opened to track this and Walgreens has to do the fix as per Medicaid)
To help the pharmacist at Walgreens we are adding NPI, DEA and Medicaid ID in the prescription as pharmacy note.
If your pharmacy staff reports you that they are not finding the provider show them this message.
We have helped so far 8 patients with this problem. Every time the problem is Walgreens using untrained pharmacy staff who do not know how to run the prescription through Colorado Medicaid. Every call takes us and patient a minimum of 40 minutes. Walgreens automatically disconnect phone after 20 minutes. That is an added hassle. Every patient who joined the call was surprised to know Walgreens dropped the ball every time by using untrained pharmacy tech.
So escalate this to pharmacist and ask them to open the prescription for you and ask them to read the instructions, NPI, DEA, Medicaid ID and ask them to run the prescription using one of those.
If you are not able to get help from the big box called Walgreens, switch your pharmacy to neighborhood King Soopers and ask Walgreens to transfer the prescription or call us with a request to transfer the prescription.
We have many unnecessary and fake Google reviews on this problem and it is our morale that is getting effected when corporate medicine drops the ball. Please support us.
To support Walgreens we tried to get some video tutorial and we got this one as shown below and we were surprised.
If the provider is not found video gives steps on how to find provider
If authorization is not found, video says call the insurance.
It also teaches how to read SIG and decide equivalents.
It also says pharmacy tech can do the math from the prescription and find out how much to dispense.
It also talks about various packages and how to choose.
It also talks about insurance, bin etc and how to choose insurance.
It also talks about what to do when it is too soon to fill.
Good video for the pharmacy tech. Let us know what you think about it. Thanks.