Review

Thank you for reaching here. We are indebted to the community for giving us feedback so that we have now grown to six thousand satisfied patients with an average of 4.9 stars. We are proud of our patients and we try fixing all the issues you bring to our notice.

Please understand our process for review and suggestion for improvements. 

  1. Clipboard used during visit has a paper with a section for reviews. You can put your ratings here.
  2. If the space is not sufficient, please fill a suggestion form at front office. You concern will be resolved to your satisfaction within five days
  3. You can also provide your review at the time of checkout, the tablet has a review page. You can add your review there.
  4. After you have left clinic, you can also use your phone to access your visit and review us within seven days.

Online Reviews

We do not respond to online reviews. There are two reasons.

Reason 1: We are worried that any of the staff responding to review may inadvertently disclose your medical history.  These days employers are screening the social media aggressively to check for health concerns for potential hires. We do not want any damage to your employment or future prospects. Even if you have used a fake profile, Google already knows who you are! (Do not believe us,  check the https://myactivity.google.com/ to understand how your online activity is tied to your physical self). So we do not respond to online reviews. 

Reason 2: We already have adequate feedback mechanism and patients routinely fill out glowing reviews on our portal. Yet, we get calls from review companies about paying them to get good reviews. Our rates are most economical in the community. So we do not pay for review/reputation companies and instead focus on best care for our satisfied patients who have grown to six thousand patients by word of mouth for last six years.  Yet easy option for us would have been pay "Google/Yelp/You name it" for getting favorable reviews ( Watch Billion Dollar Bully to understand how the review business works )

 

Where can I see verified reviews?

Reviews are still useful. However we want patients must be able to safely review without third parties tagging the information. If you want to give an anonymous feedback or check all the reviews where the user is verified use our page at https://coloradourgent.com/index.php/providers

Additional Problems and how to be wise?

Medicine is unique. There is clinical side and there is a customer side. Physicians own the clinical side. Insurance companies own the customer side. At times we have seen excellent clinical care offered to patient and yet patient is unhappy because we sent a patient a bill which was denied by the insurance.

So we unfortunately get poor stars because of inadequacies introduced by third parties.

We actively encourage you to move to direct primary care to avoid poor customer satisfaction on account of insurance companies. Direct Primary Care is very affordable. Talk to us. 

What if I have not been to the clinic in last seven days and no visit is open to address my issue.

Please open a ticket from the link here. Please provide your cell phone and email so that we can reach you. https://carrie.nhpc.us/open-a-ticket

At the end of resolution you will get a link where you can review us fairly.