Prescription Refill Policy

All the prescriptions are filled till your next scheduled visit. WE DO NOT DO YEARLY REFILLS. It is just bad practice of medicine. Once we have assumed your care, we need to adhere to standard of care and we fill medications only after a prescription reconciliation at the time of office visit till your next visit.  During every visit, the side effects of medicines is monitored sometimes with additional labs and sometimes based on updated information. (Once we realized that one of the PBM was dispensing medicines with known carcinogens we changed the medicines to reduce the harm to the patient).  This refill practice also forces patients and physicians to meet at regular intervals to monitor the progress. If you can not get time off from work, you can book an eVisit that can happen from your office or home.  Please talk to the front office.

 

Pharmacy Refill Requests

We receive a ton of requests. Just to elucidate, please note a screenshot from our fax server. And pay attention to time stamp. All these faxes are not correct. These medications being requested have been stopped due to side effects. In some instance the patient has moved to a new pharmacy and filling them again will be an overdose.  We also have instances where pharmacies routinely bombard us with faxes requesting medications claiming that patient called the pharmacy!  

 

Given this mess pharmacy requests create and harm they can do the patient, we have a policy of not responding to pharmacy requests unless, you specifically call us and request over our refill line. 

 

When to use Refill line?

Refill line is not a substitute for your care plan. Refills must be requested only when you missed your scheduled appointment and are not able to see physician within next two weeks because we are booked. When you request refill, we do a refill for a month to allow you to get back to follow up appointment schedule. If you get your refill, please remember to book your appointment within three weeks to get back to the follow up schedule. 

What happens when you leave voice mail on refill line

Our care coordination team checks if the refill request is correct. Reconciles your medicine requests with other medicines you are taking and then request physician to do one time emergency refill. This process takes three business days. If you are in a hurry and need faster response, book an online eVisit or check our online calendar for walkins.  If both eVisit and Walkins are not available, then leave a message on the refill line that you need this urgently and there are no visits available. Our team will stay back that day after work and call the prescriptions. 

Office Time

We work from Monday to Friday 8 am 5 pm with a lunch break between 12 noon and 1 pm.  We are also generally available from 4 pm to 5 pm for walkins. However you must have an appointment for walkin.  Please book from online. 

Office Closures

We follow Cherry Creek School District Closure. If Cherry Creek School District is closed due to weather conditions, we too are closed.

On the days we close we put a message on our website for the weather related closure. We also put a message on our phone attendant.

Our auto dialer will  call/text you about the closure.

Please make sure your phone information is accurate so as to never miss a phone call or text.

Rescheduled Appointments

When we close because of weather or other extraordinary circumstances,

  • We automatically reschedule your follow up  appointments to same day, same time next week. 
  • We automatically reschedule your annual preventative visits to same day, same time next month.